How do I Join?
In order to join you must register to play at our website by clicking JOIN US.
How do I login if I forget which Email address I registered with?
If you forget your login or no longer have access to it then you will need to contact our Customer Service team to have it reset.
Am I eligible to Play?
On the participation date, you are must be over the age of legal consent as set by the law applying in the territory you are located in, and in any event you must be over 18 years of age. Players must also have a valid payment method in their own name.
What if I do not have a bank account?
Player require to have a valid bank account with his/her own name in order to play at PAPPAKAYA. For more information, please contact our customer service.
How do I update my personal details?
Once you are logged into our website you can use the “My Account” link to update any of your personal details. If you change bank account details or the registered name on the account, please contact our customer service.
How can I deposit to play?
PAPPAKAYA provides major banks in Malaysia for player to deposit. Player can submit request through our online portal or contact our customer service.
How can I withdraw after winning?
You may submit your request through our online portal or contact our customer service. Withdrawal request will be process within 10 minutes to 1 day subjected to bank availability and daily demands.
What are the minimum and maximum stakes?
Stakes differ depending on the game. To find out about the stakes for a particular game you can access the “Help” screen from any game and find out information about stakes, payouts, win lines and game rules.
Are my personal details safe on your site?
PAPPAKAYA uses the latest encryption and protection technologies, to ensure that your personal information is completely secure. The privacy of your into is important to us and we adhere to strict confidentiality and privacy policies.
How do I contact customer support when I need assist?
Our customer service team can be contacted by Live Chat, WhatsApp and etc. You can go to our Contact Us page for other alternative way.